Personnel Training Officer

Personnel Training Officer

Large concern seeks dynamic individual with previous call centre supervising experience, training experience and good knowledge and understanding of HR.

Tasks
  • Develop, document and plan training requirements for agents in accordance with strategic plan.
  • Define and implement skills developmetn training modules
  • Conduct workbook and class room courses to advance proficiency
  • Liaise with Supervisors to implement procedures to improve efficiency levels
  • Calculate individual performance bonsues for Call Centre Agents and Supervisors
  • Develop, document and plan promotional structures for agents in accordance with training received as well as assessmetns conducted
  • Record skills acquired through training completed
  • Create and update agent skills report
  • Report is based on training received, assessment outcomes, and the ability to put these acquired sklls into practice
  • Submit the skills report to the Call Centre Manager on a monthly basis for review
  • Maintain and record accurate time keeping and attendance records for Call Centre employees
  • Record timesheet information from individual timesheets on to the Monthly attendance register before payroll cut off
  • Record all overtime worked on to the monthly attendance register before payroll cut off
  • Calculate and record hours owed by employees on the monthly attendance register
  • Resolve salary query’s from employees
  • Update staff contract information
  • Requisitions for new staff members
  • Administer permanent contracts depending on performance
  • Administer termination documentation to HR
  • Manage overtime in accordance with demand and report variances to management
  • Manage and schedule leave in accordance with staffing requirements
  • Administer sick leave forms
  • Implement a recruitment strategy and succession plan for the Call Centre
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Competencies
  • Presentable
  • Team player
  • Good communication skills
Qualifications
  • Matric
  • Tertiary education an advantage
  • Call Centre Certificate
  • Training Certificate an advantage
Remuneration
R13,000.00* P/A (Negotiable)
*Plus: Benefits

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e.g. 011 555 5555
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Testimonials

Leanne Govender (Executive Assistant)
I was taken aback by the passion and involvement Linda displayed in placing me. I have been to many agencies and am yet to meet someone who cares enough to take the time and energy that she placed on getting me into this position.
Rashell Blignaut (Key Accounts Executive)
My experience at Hill Appointments was very pleasant and efficient. What I also appreciated was the extra time that was put in from the staff at Hill Appointments, checking that I got to my appointments, and following up & negotiating on my behalf.
Melanie Fuchs (Executive Assistant )
Thanks to Linda Hill and her staff at Hill Appointments, I received a wonderful opportunity to work at a prestigious corporate company. The after service was equally impressive. A highly recommended and rare gem of an agency.
Sidartha Jithoo (Junior Secretary )
Thank you for all your help in the last few months. I have been really happy with your services and your hospitality. May you have all the success in the future in helping people like me find happiness in their careers.
Rose Nkabinde (Proposal Administrator)
For most recruitment agencies, people are just another transaction, whereas you truly care and take an interest in what you do. You and your staff were not just hands on, you were pretty much fingers in. Wish you all the best in all your endeavours.
Portia Motloung (Sourcing Specialist )
Hill Appointments as the people that saved my live and gave me a very bright future. Four years ago I was just a confused girl who didn't know what she wanted to do with her life. As for Hill Staff they are so wonderful and so supportive
Basheer Landis (Sales Executive)
it really was a great pleasure dealing with you and your agency everything was smooth and you can sense a real passion in what you do. It was also a breath of frsh air to find an employment agency that provides updates and actually cares about the people