Jnr Technical Coordinator - North
Jnr Technical Coordinator - North
Overall Purpose of the Job: Is to book, schedule and coordinate service calls
- Tasks
- To maintain a high standard of service.
- Answering of all incoming telephone calls in an efficient and professional manner.
- Arrange service requests in accordance with the company policy and clients needs.
- Call clients to let them know that the Technician is on his way.
- Record the Technicians daily whereabouts and take corrective measures should the technicians work schedule need to be amended.
- Booking emergency calls for standby Technician to do after hours and ensure that the Technician and cc the standby Manager.
- Assist Field Line Managers with complaints.
- To collect all outstanding invoices on a daily basis.
- Competencies
- Excellent Written and Verbal Communication Skills.
- Ability to work under pressure and multi task.
- Able to Communicate on all levels.
- Attention to detail.
- Qualifications
• Matric
- Minimum one year experience.
- Computer literate.
- Good communications skills.
- Excellent telephonic skills
- Remuneration
- R72,000.00* P/A (Negotiable)
- *Plus: Benefits