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- Tips from Dale Carnegie
Handling People
Don’t criticise, condemn or complain. Give honest and sincere appreciation. Arouse in the other person an eager want.
Make people like you
Become genuinely interested in other people. Smile. Remember that a person’s name is to that person the sweetest and most important sound in any language. Be a good listener. Encourage others to talk about themselves. Talk in terms of the other person’s interests. Make the other person feel important-and do it sincerely.
Win people over to your way of thinking
The only way to get the best of an argument is to avoid it. Show respect for the other people’s opinions. Never say “Your’re wrong”. If you are wrong admit it quickly and emphatically. Begin in a friendly way. Get the other person sayig “yes, yes” immediately. Let the other person do a great deal of the talking. Let the other person feel that the idea is is or hers. Try honestly to see things from the other person’s point of view. Be sympathetic with the other person’s ideas and desires. Appeal to the mobler motives. Dramatise your ideas. Throw down a challenge.
Change people without giving offence (be a leader)
Begin wiht praise and honest appreciation. Call attention to peoples mistakes indirectly. Talk about your own mistakes before criticising the other. Ask question instead of giving direct orders. Let the other erson save face. Praise the slightest improvement. Give the other person a fine reputation to live up to. Use encouragement. Make the fault seem easy to correct. Make the other person happy about doing the thing you suggest
Article courtesy of APSO Gram – 1st Quarter 2008
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